Adoption of generative artificial intelligence (AI) in human resources and recruitment function has the potential to lead to massive productivity gains, said Deepa Param Singhal, vice president, Cloud Applications, Oracle India.

Sectors such as business services, financial services, education, retail and healthcare are among those that are majorly impacted by the advent of Gen AI, she told ET.

“Content-heavy tasks will be faster so that employees and managers can focus more on strategic tasks. I see that’s the impact that will have on tasks,” said Singhal. “We know that reskilling and upskilling is part of everyone’s life nowadays and generative AI is actually helping and changing that.”

“Think about the impact the generative AI has on learning itself. Today when you open Netflix, you get very personalised curated content. Generative AI can do that when it comes to reskilling and learning programmes and implementing that, you can make the content very personalised for you,” she said. “At an organisation level, everyone is teaming to see how they can harness the potential of AI across fields. We’re talking about workforce especially within HR and recruitment itself; there are massive productivity gains.”

Oracle reached out to its customers to ask them how willing they were to adopt some of these features.

“About 87% said they’re very eager to adopt GenAI features and also there’s research that says there are productivity gains and productivity processes. Everyone benefits, whether it’s blue collar workforce, gig, managers, knowledge, everyone benefits, and it’s believed 17% more benefits Gen AI can bring about,” said Singhal.IT industry body Nasscom estimates about 416,000 people in the country are working on AI. Demand will increase by another 213,000, according to estimates. “For us at Oracle, the way we look at it is how can it automate processes, how can it improve decision-making? Can it be better when it comes to user experience? Those are some of the things that we’re looking at,” said Singhal.

“We can expect generative AI to have a big impact on the skill economy and it will create new types of jobs, new types of technical skills. There’ll be a lot of importance given to creative, strategic critical attributes. There will be emergence of new skills without a doubt,” she said.

However, she said the human element, human intelligence is very important, “even the way we’ve planned our workflows the last mile is actually a person checking all of this data and making those decisions”.

She said India is a place where there is high demand for talent and high supply of talent.

“Starting from the pre-hire process, you want to get your message out to the right candidate in the talent pool, the top candidate, authoring job descriptions, making the lives of recruiters hiring managers more efficient,” said Singhal. “You can almost author job descriptions in a meaningful way that can reach out to a diverse audience and resonate with the top talent and it can also search from a repository of skills, dynamic skills.”

About 35% dramatic gains are expected in the field of recruitment alone with the emerging use cases of GenAI, said Singhal.


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